Operations and Maintenance
- Building/bootstrapping machines, configuring, installing packages, maintaining and operating infrastructure
- Maintaining, deploying, operating cloud/hybrid infrastructure in AWS, GCP, Azure, Bare Metal & on-premise
Monitoring and Troubleshooting
- Monitoring, investigating, troubleshooting; devOps P1/5XX incidents and performance issues OOO & IOH
- Consulting, advising, and designing request flow for web, mobile and Api calls via reverse proxy and CDN
- Identifying, replicating, investigating bugs and raising feature requests to product/engineering
Consultation
- Consulting, helping, and configuring customer data centre migrations to & from different cloud/hybrid platforms
Support workflows
- Creating and designing customer communication channels, workflows and process to efficiently communicate with customers and meet SLA’s
- Designing workflows and process for internal communications from 1st line to product development and new features
Migrations and Integrations
- Help create project plans, customer communication workflows to efficiently migrate applications and infrastructure
- Train product support engineers to efficiently use application and tools after mergers and acquisition